Privacy Policy
Last updated: February 26, 2026
1. Who We Are
Climax AI ("we", "us", "our") operates an AI-powered virtual receptionist platform accessible at climax-agents.com. We provide AI voice agents and call management services to businesses ("clients") and process call data on their behalf. For questions about this policy, contact us at climaxagents@gmail.com.
2. Information We Collect
Call Data: When a caller contacts a business using our AI receptionist, we collect the caller's phone number, name (if provided during the call), and the reason for the call. We also generate and store a transcript and AI-produced summary of the conversation.
Business Client Information: We collect the name, email address, phone number, and business details of the businesses we serve.
Account Information: For platform users, we collect email addresses and authentication credentials managed via Supabase.
Usage Data: We collect basic usage information such as call duration, call outcome, and timestamps.
3. How We Use Your Information
- To operate and deliver the AI receptionist service
- To generate post-call summaries and display them on client dashboards
- To send email notifications to business clients after each call
- To provide analytics such as call volume and appointment request rates
- To authenticate platform users and manage account access
- To improve the accuracy and performance of our AI agents
4. Third-Party Services
We use the following third-party providers to deliver our service. Each has its own privacy policy and data handling practices:
| Provider | Purpose |
|---|---|
| Vapi.ai | AI voice processing and call handling |
| Supabase | Database storage and user authentication |
| Resend | Transactional email delivery |
| Vercel | Application hosting and deployment |
5. Call Recording Disclosure
All calls handled by our AI receptionist are recorded and transcribed. Callers are informed at the start of every call that they are speaking with an AI and that the call may be recorded. By continuing a call after this disclosure, callers consent to being recorded. Business clients are responsible for ensuring this disclosure is compliant with local laws in their jurisdiction.
6. Data Retention
Call logs, transcripts, and summaries are retained for as long as the associated business client account remains active. Upon account termination, data may be retained for up to 90 days before permanent deletion. Business clients may request early deletion of their data by contacting us at climaxagents@gmail.com.
7. Data Security
We use industry-standard security practices including encrypted data transmission (HTTPS/TLS), secure authentication, and role-based access controls. Access to call data is restricted to the business client whose account the data belongs to and authorised Climax AI administrators.
8. Your Rights
Depending on your location, you may have rights including: the right to access data we hold about you, the right to request correction or deletion of your data, and the right to object to certain processing. To exercise any of these rights, contact us at climaxagents@gmail.com.
9. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and notify active clients via email where the changes are material.
11. Contact
For any privacy-related questions or requests, please contact us at: climaxagents@gmail.com